Tag / customer loyalty programs


Losing and finding customers

08 Jun 2011 |  Posted by Blog O'Sphere |  0 Comment.
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I recently went to have my car inspected at a local Nissan dealership that I've been a loyal patron of for over 15 years. Although ownership changed three times, there is a closer dealership to my house, and many more mechanics on the way to the dealership, they always made me fell like a VIP....until recently. I brought the car in on a Thursday with a tire that was losing air. "No problem," said Jo the newest service person. "Have a seat and we will take care of it." So I waited all of 15 minutes, she came out said that there was a nail in the tire, it could be plugged, and that it is under...